Neurodevelopmental Center for Children LLC, doing business as Hopeful Therapies
Effective date: November 13, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Most of the people we serve are children. When this notice says “you,” it also means your child when you are the parent or legal guardian who makes health care decisions for the child. Una versión en español de este aviso está disponible en Aviso de Prácticas de Privacidad.
This notice applies to every service we provide at our Brandon, Lakeland and Winter Haven clinics, in your home, at school and by telehealth. Everyone who works for us follows it, including Board Certified Behavior Analysts (BCBAs), Board Certified Assistant Behavior Analysts (BCaBAs), Registered Behavior Technicians (RBTs), office staff and independent contractors who provide services on our behalf.
Your rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
- Get a copy of your health and claims records. You can ask to see or get an electronic or paper copy of your records, including assessments, treatment plans, session data and billing records. Ask us how. We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
- Ask us to correct your records. You can ask us to correct health information you think is incorrect or incomplete. We may say no, but we will tell you why in writing within 60 days.
- Request confidential communications. You can ask us to contact you in a specific way (for example, a cell phone instead of a home phone) or to send mail to a different address. We will say yes to all reasonable requests.
- Ask us to limit what we use or share. You can ask us not to use or share certain health information for treatment, payment or our operations. We are not required to agree, and we may say no if it would affect your care. If you pay for a service in full out of pocket, you can ask us not to share information about that service with your health plan. We will say yes unless a law requires us to share it.
- Get a list of those with whom we have shared information. You can ask for a list (accounting) of the times we have shared your health information for six years before the date you ask, who we shared it with and why. It will include all disclosures except those about treatment, payment and health care operations, and certain other disclosures (such as any you asked us to make). We provide one list a year for free and may charge a reasonable, cost-based fee for another within 12 months.
- Get a copy of this privacy notice. You can ask for a paper copy of this notice at any time, even if you agreed to receive it electronically. We will provide it promptly.
- Choose someone to act for you. If you have given someone medical power of attorney, or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Parents and legal guardians generally act for their minor children. We will confirm that the person has this authority before we take any action.
- File a complaint if you feel your rights are violated. You can complain by contacting our Privacy Officer using the information at the end of this notice. You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
Your choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and the choice to tell us to:
- Share information with your family, close friends or others involved in your child’s care.
- Share information in a disaster relief situation.
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases, we never share your information unless you give us written permission:
- Marketing purposes, including using your or your child’s name, photo, video, voice or story in advertising or on our website.
- Sale of your information.
- Most sharing of psychotherapy notes.
- Sharing with your child’s school or child care program, unless a law requires it.
We do not use your information for fundraising. If that changes, we will tell you first and you can tell us not to contact you.
If you agree to receive text messages, we may text appointment reminders and scheduling updates. You can reply STOP at any time to stop them.
Our uses and disclosures
We typically use or share your health information in the following ways.
- To treat you. We use your information to assess your child, write and update the treatment plan (skill-acquisition and behavior-reduction goals), train caregivers, and supervise the RBTs who deliver services. We may share it with other professionals who treat your child, such as the pediatrician, neurologist, speech-language pathologist or occupational therapist.
- To run our organization. We use your information to run our practice, improve your care and contact you when necessary. Examples include clinical supervision, staff training, quality reviews, audits and compliance work.
- To bill for your services. We use and share your information to request prior authorization and to bill and get payment from health plans, such as Florida Medicaid managed care plans and commercial insurers.
- With our business associates. We share information with companies that perform services for us, such as billing, practice-management software and IT support. They must sign a written agreement to protect your information.
We are allowed or required to share your information in other ways, usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
- Help with public health and safety issues, such as reporting suspected abuse, neglect or domestic violence (Florida law requires us to report suspected child abuse to the Florida Abuse Hotline) and preventing or reducing a serious threat to anyone’s health or safety.
- Do research, only as the law allows.
- Comply with the law, including sharing information with the U.S. Department of Health and Human Services if it wants to see that we are complying with federal privacy law.
- Address workers’ compensation, law enforcement and other government requests, including health oversight agencies such as the Florida Agency for Health Care Administration and Medicaid program integrity units, and special government functions such as military and national security.
- Respond to lawsuits and legal actions, in response to a court or administrative order, or a subpoena.
Substance use disorder records. If we receive or keep records protected by federal law at 42 CFR Part 2, we will not use or share those records, or testimony about what they contain, in any civil, criminal, administrative or legislative proceeding against you unless you give written consent or a court orders it after you are given notice and an opportunity to be heard, as that law requires.
Florida law. When Florida law gives your information more protection than federal law, for example for certain mental health records or HIV test results, we follow Florida law.
Our responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information, see the U.S. Department of Health and Human Services page Notice of Privacy Practices for Protected Health Information.
Changes to the terms of this notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our clinics and on our website.
Contact our Privacy Officer
Privacy Officer
Neurodevelopmental Center for Children LLC, doing business as Hopeful Therapies
350 E Bloomingdale Ave, Brandon, FL 33511
Phone: (813) 655-8159
Email: Contact@HopefulTherapies.com
This notice covers health information about the services we provide. Information you share through this website is also covered by our website Privacy Policy.
